Once your order has been confirmed, you’ll receive a confirmation email with your order number and purchase details. Please check your spam folder if it doesn’t arrive within a few minutes.

We begin processing orders as quickly as possible. Contact our customer care team immediately after placing your order, and we’ll do our best to help. Changes or cancellations cannot be guaranteed once processing has started.

If your order has not yet been shipped, we may be able to update the address. Contact us as soon as possible with your order number and the correct delivery details.

Your order number is included in your order confirmation email. You can also find it in the order history section of your account.

Yes. You can complete your purchase as a guest. Creating an account makes it easier to track orders, save addresses, and view your purchase history.

Check your spam or promotions folder first. If you still can’t find it, contact us using the email address entered at checkout.

We cannot usually add products to a confirmed order. You can place a separate order, or contact us promptly to see whether the orders can be shipped together.

In the rare event that an item becomes unavailable after purchase, we’ll contact you and issue a refund for the affected item.

Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location and selected shipping method.

Shipping costs are calculated based on your destination and delivery method. The exact price will be displayed at checkout before payment.

Free shipping may be available when your order reaches the required value. Current conditions will be shown in your cart or at checkout.

Yes, we ship to selected countries worldwide. Available destinations, estimated delivery times, and shipping costs are displayed at checkout.

Once your order has shipped, you’ll receive an email containing a tracking link. It may take up to 24 hours for tracking information to update.

Tracking can occasionally take 24–48 hours to update after dispatch. If there’s still no movement after this period, please contact our customer care team.

Carrier delays can occur during busy periods, severe weather, or customs processing. If your order is significantly delayed, contact us and we’ll help investigate.

Check around the delivery location and ask household members or neighbors. If you still can’t locate the parcel, contact the carrier and our support team as soon as possible.

Contact us immediately. If the parcel has not been dispatched, we may be able to update the address. Once shipped, changes may no longer be possible.

International orders may be subject to import duties, taxes, or customs fees. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Yes. Every order is carefully packed to protect your pieces during delivery. Whenever possible, we use minimal and recyclable packaging.